Shipping & Returns

Shipping

Our shipping is 100% free over $39 to anywhere in the U.S. or any APO/FPO (and only $9 below $39!). We hand assemble our care packages, and endeavor to ship them within 2 business days of your order.

Everything is shipped via 2-day Priority Mail, so it gets there on a plane as quickly as possible. We guarantee we get it to your service member in the fastest possible way: that's how well we know the military shipping system. Despite this guarantee, please understand that shipping to a war zone is inherently unpredictable, and although it takes two days to arrive with the military, it then takes days or weeks more to actually make it into the hands of your Hero. This is because the military often reroutes packages for operational reasons. We ask that you be understanding: the mission comes first!

Returns: 110% Money-Back Guarantee

If you are not 100% satisfied, we will credit you 110% of the purchase price. And the service member can keep the package for free. It's part of our commitment to serving the Heroes who serve our country every day.

If the care package is lost after we ship (either at the unit, or during delivery) we offer insurance on each package, but the 110% money-back guarantee does not apply to packages lost through no fault of our own.